Terms and Conditions of Sale

  1. General information

In accordance with article 10 of the law 34/2002, of 11 of July, services of information society and electronic commerce (L.S.S.I.) it is stated that OILS GUADALQUIVIR S.C.A., con C.I.F. F23661200, established in Ctra. Espeluy, S/N, 23730, Villanueva de la Reina, Jaén, Spain, and registered with the Registrar of Cooperative Societies and Labor with registration number JARCA01617, dated constitution of 17 March 2010, It is the owner of this domain buensalud.es.

These terms and conditions, together with its acceptance in the purchase confirmation, They constitute the entire agreement between you and oils GUADALQUIVIR S.C.A., (hereinafter BUENSALUD).


  1. Purchasing process

In accordance with article 27 of the law 34/2002, of 11 of July, services of information society and electronic commerce (L.S.S.I.) it notes the various steps to celebrate the online contract. Choose the products you want to buy by clicking on the button “Add to Shopping Cart”. After the selection of products go to shopping cart (which allows you the ability to rectify, remove or correct errors in product selection). In order to continue the buying process you must be a registered customer, creating a customer account registered, or creating a guest account. Follow the steps prompted him, such as shipping address, billing, the shipping will be by transit agency or cooperative collection, selection of payment (may request personal data). After this step appears on the screen all data requested during the purchase process. The system asked to confirm the order. After placing the order BUENSALUD will inform you at any time your order status (pending, confirmed, canceled, rejected, canceled and sent). In accordance with the Law 34/2002, of 11 of July, services of information society and electronic commerce (L.S.S.I.) in his article 27.1.b BUENSALUD file the electronic document formalizing the agreement and it will be accessible to the user request to BUENSALUD. BUENSALUD forward a copy to the customer upon completion of the purchase process, also attaching the invoice. Castilian is the official language in which formalized contracts.

You can contact our technical service in case of questions, complaints and objections, L-V, in the morning of 9:30h a 14:00, and afternoon 16:00 to 19:30h, in the phone number 953548165, and email during 24 hours direction buensalud@buensalud.es


  1. Overview

3.1 As a general rule, performing a BUENSALUD order implies acceptance of these general conditions of sale contained in this document. Customer represents, under its responsibility, have read and understood these Terms and Conditions of Sale and accept them. No stipulation made by the customer may differ from BUENSALUD if not expressly accepted by our sales department online. The product sheet describes the general characteristics of. There is no minimum order quantity. An order is not final until it is accepted, that is to say, until the order is confirmed by BUENSALUD.

3.2 The representation of the products in the online shop does not constitute binding offer but an invitation to order. All offers are valid until end of stock. BUENSALUD reserves the right to make mistakes.


  1. Methods of Application

Customers have several ways to place orders:

  1. By Internet: through www.buensalud.es.
  2. By email to: buensalud@buensalud.es
  3. By phone: calling the numbers 953548165 (our business hours: Monday to Friday, 9:30 to 14:00 Y 16:00 to 19:30 hours)
  4. In our physical store in Ctra. Espeluy, S/N, 23730, Villanueva de la Reina, Jaén, Spain (our business hours: Monday to Friday, 9:30 to 14:00 Y 16:00 to 19:30 hours)


  1. Availability

BUENSALUD reports that product availability may vary at any time due to the sale of our physical store or factory stock. At the time of placing an order if we could not dispose of the product at the time it was communicated as soon as possible via e-mail or by telephone. If the delivery was too long for the customer would have the option to cancel the order. Then, ofertaríamos you a product as close to your needs.


  1. Prices

All prices shown on the sheet are inclusive 21% VAT. Prices are quoted in euros (€). The applicable price shall be evidenced when the customer made the purchase. Prices quoted are valid until completion of the term of the offer. Because of its special tax regime, non-EU territories are considered the relevant geographical areas the Canary Islands, Ceuta and melilla, In sales to the Canary Islands, Ceuta and Melilla VAT will not pass, however the customs system will apply the corresponding taxes. In any case we can determine the amount of tax payable by the client to receive your order as it depends on local customs. Please get informed of the procedures and local taxes (Costs of customs clearance and import taxes are not included in the item price and must be paid on arrival by the receiver of the goods to the competent authorities). Regarding the value added tax, as a rule, the tax rate will apply 21% for the country where this tax applies. In the sale to any other country outside the European Community will not affect VAT. However the customs systems of each country apply the relevant tax burdens.

Shipping costs are not included in the price. Those corresponding to the postage amounts will be calculated in real time on the web and will be displayed during the purchasing process and will depend on shipping location and weight. The company reserves the right to change prices without notice.


  1. Payment Methods

BUENSALUD has a way to pay, credit card.

  1. Credit card: For your safety BUENSALUD has relied on the system of payment by credit card Unicaja Bank, S.A., through its payment gateway. Bank information entered are encrypted and transmitted securely to the bank servers and, later, They are verified with the issuing bank to prevent fraud and abuse. This method of data entry is secured by SSL encryption technology (Secure Socket Layers), one of the most advanced and effective protection systems currently available, by which, no third party will have Internet access to this information on banking data entered by the customer. Banco Sabadell only have access to banking data linked to these payment methods, so that BUENSALUD knows no records these data during the payment transaction. Banco Sabadell then provide us this information through so-called bank statements. You can pay by credit card VISA and MASTERCARD (You need a security key that provides you with the financial institution that issued the card you credit for. It's like a virtual key) Through the payment gateway of Banco Sabadell you can make payment of your orders in a totally safe way (we use SSL). If you choose this method of payment, whenever you want to pay your purchases will access server Unicaja Banco, S.A. and your data will travel encrypted. No one, except yourself, will display such data. Very important: Our site only accepts payment by credit cards VISA AND MASTERCARD.


  1. Delivery Times

BUENSALUD send your products or orders when payment of the invoice check in payment arrangements set out in the preceding paragraph. The shipment leaves our facility the same day or the next day (Monday to Friday). In the shipping costs are included for handling, packaging, shipping and transport insurance compulsory. BUENSALUD can also place orders to deliver to PO. Shipments will be accompanied by your invoice or order confirmation (electronic document), general conditions of sale and withdrawal document. The customer has the possibility to use their own transport agency or own (In this case please contact us for shipping details), and in this case, costs and delivery are paid by the company contracted by the client. At the time of purchase you can indicate a second delivery address (example: Company where you work), which will address most of the day to make delivery and not create additional shipping costs. BUENSALUD is not responsible for the delivery of goods at home and possible delays in the delivery. Deliveries Monday through Friday. If the customer noticed an anomaly in the package delivered, please please let us on the delivery note indicating your claim and also on the delivery note the phrase “checked”. Then inform us as soon as possible of the anomaly, before 24 hours of delivery (Article 952.2 of the Commercial Code).

BUENSALUD may vary at any time and without notice conditions in deadlines. Please visit this section often. For large or heavy shipments consulting. The deadlines are set by transportation agencies contracted by BUENSALUD (Companies of Transport and Post). Spain peninsular: AND: 2-3 Work days.


  1. Shipping costs

Canary Islands, Ceuta and Melilla have a different tax regime to peninsular Spain-Balearic and are considered non-EU territories. For that reason, the costs of customs clearance and import taxes are not included in the item price and must be paid on arrival by the receiver of the goods to the competent authorities. Shipping costs may vary depending on the volume that has the goods purchased by you. If there are any changes in them you will be notified by phone or email for approval to the email address listed on your order. Delivery shall be deemed made at the time the carrier has placed the products available to the client and has signed the document delivery receipt. The client must check the products upon receipt and expose all the caveats and complaints may be justified in the document delivery receipt. If there is any anomaly in the receipt of the goods the customer has 24 hours to make a claim to the carrier. Expenses stipulated by BUENSALUD shipments to mainland Spain can consult in the following table, all expressed in euros (€) and with him 21% de I.V.A. included.  For bulky shipments or heavier CONSULT. (Offer applicable only to Peninsular Spain). Shipping for orders quantity CONSULT. Shipping for purchases made in other destinations CONSULT.


  1. Picked up at the store

Place your order through the web store and retrieve it without postage. We will contact as soon as it is prepared and ready for pickup. I need to pay to make your purchase. You should bring the electronic document to collect the purchase order and / or verify the advance payment (online sales prices may differ from those offered in the physical store).


  1. Right of Withdrawal

BUENSALUD return means, the return of the product purchased by the customer and subsequent reimbursement (Right of withdrawal). BUENSALUD change means, product replacement by another identical or different. Customers have 7 business days (In compliance with Chapter II of Royal Legislative Decree 1/2007, of 16 of November, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws in their article 71.1), from the receipt of the goods to make the change or return. BUENSALUD broad legal term that customers 14 30 calendar days for the refund of the amount paid without penalty and without giving any reason. It shall be the law of the registered office of BUENSALUD which determine which days are to be taken by business. In order to make effective the right of withdrawal in return material the customer can request in writing directly to BUENSALUD.  Once checked the material and if everything is correct all paid by the customer no later be paid back to 7 days (Shipping not included Cart). In the same way it was paid.


  1. Policy Changes

BUENSALUD change means, replacement of the product by any other. Customers have 30 natural days, from the receipt of the goods to make any changes. The procedure on the changes will be as follows: He sent an e-mail to buensalud@buensalud.es, It is necessary to indicate that this is a change, the date of purchase, order number and the reasons for exchange or refund. It should indicate the product or products you want to get to know your current availability. BUENSALUD considers if it is within the established legal deadlines or commercial guarantee to give your customers BUENSALUD. Once checked, which is in term, BUENSALUD provide a tracking number for change, with which you can send the goods. The package must contain the original packaging, labels, manuals and warranties. The product must be unused condition, in the original packaging with all accessories and accompanying documentation. Once the package arrived, check that the product does not have any damage and has not been used. If the product is in perfect condition, We proceed immediately to its change. If on the contrary, We detect an abnormality, customer will be informed of such incidence. Shipping costs arising from the changes will be borne by the customer. BUENSALUD not accept freight collect changes.


  1. Warranty

Under current legislation (Royal Legislative Decree 1/2007, of 16 of November, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws) all new products have two years warranty, unless the manufacturer grants a longer period, which can be seen in more details or product labels. BUENSALUD is responsible for ensuring support them. The guarantee of the products purchased will be your invoice or sales receipt. The start of the warranty period begins with the date of delivery of the product. Defects or damage that may arise from improper handling of the products and materials or wear caused by normal use, They not included in the guarantee of the same. Warranty documentation included by the manufacturers is required reading by the buyer. Warranty documents may include or exclude coverage limitations on product warranty. Any incident or failure during the warranty period shall be indicated by email to buensalud@buensalud.es. The process to follow if the product has left is defective and the warranty period is as follows. Send an email to buensalud@buensalud.es, informing the order number, invoice or ticket and indicating what the defect found. BUENSALUD will contact you. via email to indicate a return number with which you can send the goods and for subsequent compost. Once you received the product, BUENSALUD assess whether the repair or replacement of the defective product is covered by the warranty offered by the manufacturer. The company manufacturer or distributor can ask us to send defective products to their offices for study or valuation of collateral, BUENSALUD in this case would be the possibility of sending the product from home to the distributor directly, shipping costs in this case produced by a product warranty period shall be borne by BUENSALUD. This situation may take time answering customer. Shipping costs (shipping to our facilities and forwarding to your home) produced by the product repaired or replaced borne by the customer. The warranty period is paralyzed at the time of shipping the product to BUENSALUD and activated at the time of receipt of the product.


  1. Technical Support and Customer Service

We provide customers Messrs customer service you will respond to any incident, doubt, inquiry or question that could result from purchases made in BUENSALUD.


  1. Termination of the contract

In accordance with Article 60.2.d of Law 34/2002, of 11 of July, Services Information Society and Electronic Commerce (L.S.S.I.) it is hereby procedures available to the consumer to terminate the contract. The customer has confirmed the order in the purchase process may cancel the order in the following situations: A) Decide after buying back out: You must inform us before departure of the goods of our facilities. If I had paid product must inform us as soon as possible. The status of your order happened to canceled. B) Decides to back out while sending the goods this is already done. You must use the right of withdrawal to receive the product. C) BUENSALUD not have the product. Maybe we do not have the product at the time of purchase, We try to get it in the shortest time or choose another product. The customer can decide to cancel the order.


  1. User Registration

The formalization of any business relationship with BUENSALUD through this website requires prior registration of the client or user, Although the formalization of orders is also allowed through a guest account. In the event that the Customer places an order for the first time must complete a registration form with your personal effects to properly provide the services requested data. You must click on the link “create an account” and fill in the fields requesting system. The system will ask for a name or Nick, Username, email, password to customer choice. If there is a client with the same email or Nick will be prompted to change the data. The customer is responsible for keeping such data under its responsibility and never communicate to third parties. Customer acknowledges and states that the data are yours, true and real by sending the registration form. As a registered user. He declares to be of age and have sufficient legal capacity to be bound by these Terms and Conditions of Purchase when hiring any service BUENSALUD. BUENSALUD reserves the right to cancel or cancellation of an account in case of inactivity over a prolonged period of time. At the time the customer makes the first order the system will ask for more personal data for placing the order (shipping information, billing, etc.) In the event that the Customer has already made previous orders only must indicate on the form your email and password or when first recorded. If you have forgotten your password or username has automated systems to retrieve such data. In order to comply the established in art. 27.1.c of Law 34/2002, of 11 of July, Services Information Society and Electronic Commerce (LSSI-CE) The customer will have technical means at its disposal to identify and correct errors in the introduction of personal data. The client will have registered any time by entering your user name and password control panel where you can modify at any time incorrect personal data on your account, billing, shipping information (equal to the default billing). The customer can also view your purchase history. These data are never modifiable.


  1. Customers and / or users without Email.

For various reasons users and / or customers may not have personal e-mail or business. If you do not have email you can not register as a registered user and you can not make the purchase automatically. In BUENSALUD we are here to assist and facilitate purchase on internet. Please contact our customer service and we will be happy to assist you in your purchase. You will need to provide your personal information to contact and give us your purchase. The contact at the end of this document, (Contact).


  1. Intellectual Property

All contents of the web, unless otherwise indicated, They are the exclusive property of the owner of the website or third parties and, by way of example, but not limited, The graphic design, source code, logos, texts, graphics, Illustrations, Photographs, and other items that appear on the web. Equally, all trade names, marks or logos of any kind on the web are protected by law. The owner of the website does not grant any license or authorization of personal use to the user on their intellectual and industrial property rights or any other rights related to its website and the services offered therein. Thus, the user acknowledges that the reproduction, distribution, commercialization, transformation, and in general, any other form of exploitation, by any method, of all or part of the contents of this site constitutes an infringement of intellectual property rights and / or industrial website owner or holder thereof.

users of this website also reports that it contained on this Website on products marketed in the same information and photographs were taken by BUENSALUD directly or supplied by providers under their authorization.


  1. Minors

To place an order the customer must have a minimum of 18 years.


  1. Cookies

We inform our gentlemen clients to enhance their browsing experience, manage the contents of the shopping cart, our offer personalized advice, Our website uses cookies implantation devices and IP storage. The cookie is a file deposited on your computer and whose sole purpose is to simplify your navigation BUENSALUD (This cookie can not contain viruses or be executed, because it is not an active file). The cookie can only be read by BUENSALUD and you, and it can be deleted if desired, accessing your browser options.

DISABLING COOKIES. The user can-anytime- choose which cookies you want to work on this site by:

  • browser settings; for example:

Chrome, from http://support.google.com/chrome/bin/answer.py?hl =&answer=95647

o Explorer, from http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9

o Firefox, from http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

on Safari, from http://support.apple.com/kb/ph5042

BUENSALUD not responsible for the content and accuracy of the privacy policies of third parties included in this cookie policy.

If you have questions about this policy of cookies, You can contact BUENSALUD: buensalud@buensalud.es


  1. Data Protection

In compliance with the provisions of the Law 34/2002, of 11 of July, Services Information Society and Electronic Commerce (LSSI-CE) and the General Data Protection Regulation, BUENSALUD (hereinafter BUENSALUD) as the File, informs you that your personal data, in order for them freeform, expressed and informed they will be included in the files responsibility of the company. BUENSALUD authorized to maintain the commercial and contractual relationship with you. The purpose of this file is to manage the data of customers who place their orders through the website of the company, performing own promotional activities and publicity by any means, including the sending of commercial communications via SMS, email, post mail, etc., Discount, promotional and new products that may be of interest by conducting the study and segmentation of the data provided by filling in any form, as well as those arising from the business relationship or delivery of products purchased. The data marked as mandatory are necessary to make your request. For refusing to communicate it would be impossible to fulfill that purpose. At any time you can exercise access rights, rectification, suppression, opposition, and any dº recognized in RGPD 2016/679, by notifying BUENSALUD from the email that gave us the buensalud@buensalud.es email or by letter to the address: Ctra. Espeluy, S/N, 23730, Villanueva de la Reina, Jaén, Spain.

Mandatory data entry: The fields that marked with an asterisk * in the forms are those that require a mandatory answer and not covered the consequence would be impossible to refer the consultation or to perform specific order.

Accuracy of data: The customer is responsible for the accuracy of their data, agreeing not to enter false data and to proceed to the modification thereof if necessary.

In the event that the user provides personal data of third parties, states have the express consent and informing them of such parties, the content of the information provided, the origin thereof, the existence and purpose of the file data contained, the possibility of exercising rights of access, rectification, cancellation and opposition, as well as the terms set out in this Privacy Policy.

Security: BUENSALUD ensures absolute confidentiality and privacy of personal data collected and therefore have adopted essential security measures to prevent alteration, lost, treatment or unauthorized access and guarantee its integrity and safety. BUENSALUD not be liable in any way for any incidents that may arise over personal data when deriving either an attack or unauthorized access to systems such that it is impossible to detect by security measures implemented or when it is due to a lack of diligence of the customer as to the care and custody of their passwords or their own personal data.

Cases where their data is shared: Your information may be shared with other outside entities to BUENSALUD only in those cases where such entity must perform some action for us in order to meet the need of your order. One example is the need to outsource transport to send you your order. In these cases BUENSALUD try to ensure that the information will only be used (confidentially) by these entities to perform the function for which outsource. We disclose only information that is absolutely required for such work.


  1. Modification of the General Conditions of Sale

BUENSALUD reserves the right to modify the general conditions of sale without notice, may change, delete or add content and services provided through the same as the way in which these appear presented or located on their servers. These changes must be accepted by the user each time you make a purchase effective. For this reason should be checked frequently this page or each time a purchase is made.

If any provision of these General Terms and Conditions be declared totally or partially invalid or ineffective will affect only that provision or part thereof that is invalid or ineffective subsisting on everything else, other conditions and such provision or part thereof that is not affected by start unless, as being essential to the general conditions, should therefore affect comprehensively.


  1. Claims sheet

In accordance with art. 18 of the law 13/2003 of 17 December Defense and Protection of Consumers and Users of Andalusia are available to our customers and users complaint forms at the registered office of the company.


  1. Legislation

These general conditions are ruled by the Spanish Law. The start undergo, your choice, to resolve conflicts and renouncing any other jurisdiction, the courts of your domicile.


  1. Retention of title

The merchandise is our property until you have completed all payment.


  1. Company data


Ctra. Espeluy, S/N, 23730, Villanueva de la Reina, Jaén, Spain CIF: F23661200



Tel: 953548165

Customer online

Tel: 953548165


These General Terms and Conditions are updated to 13 from December to 2018

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